The woman who answered my call was courteous, apologetic for an error that was not her fault (i.e. The Embassy were amazing. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Then transferred again and was not listened to about what I wanted.i phoned again a while later and bought a single trip policy at a higher price that I was quoted first time. Very friendly, knowledgeable and . Thank you. Do you agree with Staysure Travel Insurance's 4-star rating? Check out what 252,969 people have written so far, and share your own experience. Thank you for your feedback. I always use Staysure for holiday insurance. Sometimes the Customers are not vey nice. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! Then like us on Facebook and follow us on Twitter. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. We strive to provide the best support and benefits we can for our people and appreciate your feedback on your experience with us and wish you success in your future career. Ensuring our team members are happy is a priority for us and we recognise the importance of a good balance between home and work. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The process was quick and easy and Lisa was very pleasant to deal with. Replies to negative reviews in < 24 hours. Despite having twice being assessed by a Dr designated Unfit to Fly due to the high risk of anothers fall ( which would result in her being paralyzed) Staysure insisted that she be repatriated or they would cancel coverage. If you believe your complaint hasn't been handled appropriately, or you're unhappy with the outcome, it may then be referred to the. Are you a company? The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. _W.customerLocale = "en_GB"; var STATIC_BASE = '//cdn1.editmysite.com/'; Staysure spent 5 months trying to dismiss the claim on the grounds of a pre-existing condition requesting medical history 6 months prior to taking the insurance out. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! They subsequentialy told me to claim for myself. Jo Phelps We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. #wsite-content h2.wsite-product-title {} I applied online. If you havent received your policy confirmation via email, please login to My Staysure and request a resend. It's been an extremely challenging time for the country, and, specifically for our sector, since the outbreak of Covid-19 and, we are working hard to support our customers and our employees at this unprecedented time. The call centre dont have enough medical knowledge to assist. In my experience Staysure's underwriters, ERV, are an unprofessional, dismissive and rude bunch of sharks, who refused to explain their decision to me, and I even had the phone put down on me. Warm regards,Emma, Dear Alan Gregory,Thank you for your 5 star review. Best and worst companies at resolving issues. First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. It goes against our guidelines to offer incentives for reviews. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,226 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website 1-star Sort: Most relevant MT Mr Thomas Reynolds 6 reviews GB To provide better customer service, your calls may be recorded and monitored for quality and compliance purposes. Have a fantastic holiday. I have arranged for Customer Experience Agent, Lorraine to contact you to discuss your comments further. As it only covered Europe and I am going to visit my daughter in Kenya I needed to have a new policy. .wsite-menu a {font-size:14px !important;} We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. I have not received my email confirmation, I didn't receive my documents in the post. process took about 3 hours although the face to face interview was very short, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Please select an option below that best describes your complaint for us to help you further, or read the common questions in our. A lot of complaints of bullying from certain team managers, this has happened to myself & others yet nothing is ever done when raising the issue with senior managers & HR because of personal relationships. We endeavor to provide training that will equip all new recruits with the information they need to be successful in their roles and are transparent and authentic in our dealings. The advisor was very helpful and explained the various options available. I had to do all the repatriation work with the help of the English embassy in Tenerife. Policy came through as expected. Create your My Staysure account, or login here. We do recognise that our training is in depth to ensure our agents are well equipped to help our customers and that our customers know theyre getting the best service and are in good hands. Given their response to date, I am not at all optimistic that their response will be in the least bit helpful or demonstrate the slightest bit of humanity. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. The calls are non stop , its very busy and mentally exhausting . Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv I have given this review 3 starts because I found it very difficult to register online to open an account. a:hover, Get in touch with us if youd like to make multiple changes to your policy. .wsite-phone {} If the complaint can't be resolved within 3 working days, a Final Resolution Letter will be issued within 8 weeks. We were devastated as grandchildren had been couting the days down. Dear AlanThank you for your review.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. false, If you raise this (which I did for over a year), all you get told is that "this is being reviewed. Interview. Whenever you need us, our 24/7 claims team is here for you. } I got a quote online yesterday 2/3/2023 but I had a query which none of the three members of staff i spoke to could explain as the part of the quote I was querying showed up on their screen. Friday 30 December: 8:30am 8pm, Within the USA and Canada: .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{font-size:14px !important;} Search job titles. Well always be on hand with guidance and support to help you get the results youre looking for. We use dedicated people and clever technology to safeguard our platform. Companies can ask for reviews via automatic invitations. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Training team really try hard and overall enjoyed it. a:visited, The operator was very efficient, helpful and knew his business. Kind regards Yvonne GS Gordon Short 4 reviews ES 16 hours ago Verified Easy to use and very competitive We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. The process took 1 week. Warm regards,Ross, I have had holiday insurance with you for a couple of years. If you need more help, please visit our FAQ Help Centre. So you can be confident that youve got the right cover, thats tailored just for you. The whole process did not take long and the end result was a very reasonable priced policy with the cover we needed. When automatic payment didnt seem to work put straight through to finance and explained what would happen.Decided to renew after looking at other comparison websites. I will only use them in the future. Have a fantastic holiday. right: 0 !important; If youd prefer to speak to a member of the team on, please call us on: I wasn't entirely happy with the service I got but I don't blame the staff for it. STRAIGHTFORWARD AND EASY TO USE SITE, QUESTIONS ALSO PROPER AND EASY TO ANSWER. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. The training team show intense favouratism. Get in touch with us if youd like to make multiple changes to your policy. But I am still waiting for the activation email. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Staysure. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. We are investigating your comments and will contact you shortly. . Team leaders are always on hand if needed. We have measures in place to ensure the bonus is awarded fairly across both our sales and customer service areas and continuously monitor activity and welcome feedback from our agents. Have you been complained about? We are so pleased to hear that you are happy with the service and the staff were so helpful.Thank you for choosing Staysure. Many thanks. Most of the time the customers were great and easy to get along with. The team leaders judged me not being in without any understanding. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. span.icon-caret.is-active svg { There is an option on the website to exclude your declared pre existing conditions, I apologies if this was not clear when completing the online quotation process. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} a:link, Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Av. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Also, for some of our insurers we may receive a profit share payment if they No progression here unless your good friends with the senior management. .wsite-image div, .wsite-caption {font-size:18px !important;} .wslide-caption-text {} Good salary and get bonus if you are lucky, Hard to find a team leader to help you during the call even the customer escalate. Have a fantastic holiday. If you need to cancel your policy please click here. }}\"\n {{\/membership_required}}\n class=\"wsite-menu-item\"\n >\n {{{title_html}}}<\/span>\n <\/a>\n {{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n","navigation\/flyout\/list":"