Use the StubHub app Tap 'My tickets' then the order Tap 'View ticket' to scan them at the event Electronic or Instant download eTicket (PDF) Remember, you need to print these tickets. They will have to create a Ticketmaster account in order to accept the tickets. Twice a week, well send you the best Goods stories exploring what we buy, why we buy it, and why it matters. TicketLiquidator is one of the most often-mentioned outlets for getting cheaper tickets than Ticketmaster. However, you will receive full refunds on any canceled events, and the customer support team will try to help if there are any issues with your tickets. Here's my takeaway: If you want tickets to a big, highly promoted arena show, whether it's Bruce or Beyonc, set a budget and register for the sale. Ticketmaster vs Stubhub: Customer Service. New Shows Announced in the U.S.! For the August 2016 issue of Consumer Reports, the magazines staff drew attention to what they called the ticket fee frenzy by dissecting the price of a floor-level seat at a Guns N Roses concert taking place that summer in Kansas City, Missouri. Tickets for Swift's show at MetLife Stadium in East Rutherford, New Jersey on May 26 are listed for as much as $21,600 each on ticket resale site StubHub. Having all of this information makes it easier for you to find tickets that match your budget and interest. Having an extremely large volume allows them to lower their margins. What happens in the case where they claim the venue has restricted transfer and mobile is the only allowed option in. Its a party over here. Which among the two has an easier user interface and is easy to handle? Full refunds from participating venues within 72 hours of ticket purchase. Compared to Ticketmaster, which rarely offers promotions and deals on tickets, StubHub here helps you buy tickets at cheaper prices if you are eligible for the deals and offers. (In April, a Wisconsin man filed a class action suit against StubHub, seeking $5 million. I cant think of a good reason to allow this practice in any country as the harm to consumers is clear from our study. Please consider making a one-time contribution to Vox today. Sign into your StubHub account and click the "Sell" button in the top toolbar. Registering yourself, selling on the website, buying process, and surfing on their website, nothing is complicated and every action can be carried out with ease. There isn't any individual resale fee on these transactions. It employs mostly professional independent ticket brokers who undergo a strict vetting and ranking process, so it's fairly reliable, too. Overview of Ticketmaster and Stubhub Shared Features Primary ticket dealers and resellers for events. On the website, enter the ticket details. Save my name, email, and website in this browser for the next time I comment. Privacy Policy. I have tried to call many times and have sent multiple emails, the event is tomorrow and I am unable to send the buyer their tickets, as well as transfer to my friends. No tickets available. Ticketmaster vs Stubhub: Which is Better? But with reselling and convenience fees, the prices for events can easily skyrocket into hundreds or even thousands of dollars. The prices of tickets available on this platform differ from the actual face value of the ticket. Today, both ticket brokers serve as primary ticket resellers and dealers for those who want to buy sporting event and concert tickets without visiting a box office. To explore this idea, the researchers examined how users clicked around StubHub. Once you get a buyer, you can ship the ticket on cue and receive the payment within a short while. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Theres not much cause to celebrate a row of executives saying no, you go first to each other because nobody wants to be the first to risk some profit in exchange for better business practices. You do not want to waste your money and the tickets will mostly not be refunded. Danielle is the author of this solution article. Previously there was an option to transfer and now there is not. [2022]. "Many more fans will now have. Seller sent me wrong tickets through Ticketmaster, DiamondBacks tickets no barcodes and not available for mobile transfer, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Amid all the hubbub and craze for tickets desperate fans may be excited to come across what seems like a good deal. I have two tickets for a concert next month, but I won't be able to attend, since I have to work on that day.I tried to sell the tickets on ticketmaster, but they're non eligible for resale on the app/website.Can I still sell them here? This is somewhat baffling, but we can intuit that Ticketmaster knows just how dedicated fans are to seeing their favorite artists, and how much they can wring out of them in that moment of high-stakes desperation. [The venues] were told they would lose valuable shows if Ticketmaster was not used as a vendor, a possible violation of antitrust law.. Get your tickets delivered to your doorstep or print them out. Tickets for A Night of Professional Championship Boxing - Fight Night 17 @ York Hall | Sat, 17 Jun 2023, 17:00 | Browse ticket types & offers | View seating map . While everyone seems to understand that the fees are both 1) very high and 2) seemingly nonsensical, it is less clear why theyve been allowed to get this way and whether theres any chance at all that they might change. The 2023 tour, which has 52 dates so far, sold more than 2 million tickets that day a single-day record. It's likely that even legitimate Taylor Swift tickets bought on the secondary market will see prices fall dramatically from the current levels after the initial rush of demand filters out, experts said. Reddit and its partners use cookies and similar technologies to provide you with a better experience. In addition to having all the search categories of Stubhub, the search function also lets you seek events by entertainment genre. Now its all about Trump. The Live Nation and Ticketmaster monopoly. What if the buyer doesn't have an account? Plain and simple, wrote TJ Platt from Arizona. "Stubhub is saying they cannot refund buyers because sellers . Depending on the venue, StubHub can show you a map of where each ticket's seat is. (I tested this out by pretending to buy a ticket to the Nationals Wednesday concert in Brooklyn, New York, which was advertised at $66.50, but came out to $83.88 after a $14.88 service fee and a $2.50 fulfillment fee.). On SeatGeek, you get their "Buyer Guarantee." Vivid Seats provides a "100% buyer guarantee." A big concern for consumers: The secondary market has seen a "rise in fraudulent, unethical and illegal activities" like ticketing scalping and ticket touting, according to Technavio, a market researcher. You would transfer the tickets from your Ticketmaster account to the buyers email address. Taylor Swift with beabadoobee and Gracie Abrams. You can try reaching out to Ticketmaster and see why the tickets are greyed out. Demand for Taylor Swift concert tickets exceeded every expectation, says Liberty Media CEO. Selling online, especially the ticket you have already bought under your name was never an easy task until Ticketmaster stepped in. You may also need to pay taxes whether you purchase from the United States or Canada, but that's typical of any online ticketing service. Note: you can edit the price you have entered or you can always delete your listing. Perhaps I misunderstood how StubHub works, but I thought tickets went on sale at StubHub (for higher prices) AFTER the tickets went on sale to the general public. Members also receive discounts on parking, food and merchandise at both Truist Park and The Battery Atlanta, priority to Postseason seating and much more! Cookie Notice Swifties, as the artist's diehard fans are known, flooded the internet this week to buy pre-sale tickets for "Eras.". I would ask Ticketmaster directly, as my tickets eventually were transferable, so it seems like your event isnt or maybe theres a different hold on it that they can lift. Re: Ticketmaster wont let me transfer tickets. Because of Ticketmaster's more flexible returns policy, this is the service you'll want to use if you think you might change your mind about an event later. Asked why StubHub charges a fulfillment fee for tickets the customer prints out at home, Lawrence said that theres a flat fee for PDF-type tickets because the seller has to upload it. He also said that his companys experiment with showing all-in pricing at the start of the purchase process presenting the total cost of the ticket including fees up front only confused people and lost his company business. The starting price will be usual but can go in ascending or descending order in amounts if the demand rises or fall. Ticketmaster intentionally provided codes and verified fans when it knew the available ticket inventory could not satisfy this demand.. Select the tickets you want to transfer. 2. After clicking on every continue option, itll search for the best available tickets according to your criteria. AMC has its own ticketing app, and a Facebook integration, but it still has to pay to process those transactions. Ticketmaster on Tuesday called the demand "historically unprecedented." If they will be activated for transfer then list them on Stubhub with the latest possible delivery date. Last year, discussing Ticketmasters Verified Fan program which was criticized for asking fans to buy merch in order to qualify to buy concert tickets David Marcus, an executive vice president and the head of music at Ticketmaster told me, Live entertainment, music, is emotional, and its supposed to be. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. Ability to view venue map. Stubhub has a much less flexible return policy. To put it in short, Ticketmaster has a website that is easy to use. Theres a reason that online ticket sellers hit you with those extra fees after youve picked your seats and are ready to click buy.. This tends to be less egregious than the fees imposed by the competition. That money would go entirely to Ticketmaster. To be able to transfer the ticket, Ticketmaster requires the buyer to have a Ticketmaster account. Click the button to transfer tickets and follow the simple steps onscreen to transfer to your friends. However, waiting for the price to go lower can also get you zero tickets, so look out for that. on tickets issued to original buyers. By using the service's Fan Codes and Coupon Codes, you can save a chunk off your total order. The ticket, which supposedly cost $250, would actually be $300.75 after fees in other words, 20 percent of the tickets face value was tacked on in the form of itemized fees with confusing names. If youre part of its Stubs A-List program a MoviePass-type service which costs $19.95 a month for up to three movies a week the fee is considered part of the subscription and you dont pay it again. There was a $19.50 delivery fee to cover expenses of mailing a ticket; a $4 facility charge set by the venue; a $4.25 order processing fee shared between the ticket seller, Ticketmaster, and. Exit/In had a string of sold-out shows recently and had to turn away groups each night, Cobb said. So, this certainly means you can be at a loss or profit accordingly. For the experiment, StubHub randomly assigned half of all U.S. users, who count in the millions, to an experimental back-endor hiddenfee structure where buyers saw only the ticket list price as they shopped, and extra fees were only displayed on the checkout page. In the corresponding legal document, Live Nation also took the opportunity to emphasize an appellate court ruling from last month, issued as part of a different class-action complaint, in which a three-judge panel foundthat Ticketmasters terms of service (ToS) do in fact compel arbitration. The more popular the event or the artist is, the more money will have to be spent to get a closer seat to the stage. In 2010, it merged with Live Nation under the name Live Nation Entertainment.. For fan-to-fan reselling rather than original venue purchasing, there are extra fees applied. However, few studies had examined this question at such a scale.. No one else can do that. 01-11-2021 06:36 AM 1 Reply A Division of NBCUniversal. Secondary sellers often buy up tickets from primary sellers in bulk with the help of "bots," and then resell them at a higher price, a practice known as ticket "touting.". So, which of the two is trustworthy? By clicking on "Pricing Details," you can see a full breakdown of ticket costs and different fees. "Did you know that there's a tunnel under Ocean Blvd" out March 24th, 2023! I thought it might be helpful to point out the difference between Ticketmaster and Stub Hub, as this seems to be a . According to a study published by the Government Accountability Office in April 2018, the average ticket fee is now 27 percent of the tickets face value, with some fees as high as 37 percent. Heres the Latest Data (Updated for 2023), How Much Artists Make Per Stream on Spotify, Apple Music, Amazon, YouTube, Pandora, More (Updated for 2022), Suga Sells Out Entire US-Based Tour During Ticketmasters First ARMY Member Presale, Glastonbury 2023 Lineup Revealed Elton John, Guns N Roses, Arctic Monkeys & Lizzo Headlining, Ticketmaster Touts SmartQueue Tech for Upcoming Eurovision Song Contest Partnership, Evan Rachel Wood Denies Pressuring Other Marilyn Manson Accuser Into Making False Abuse Claims. However, instead of being determined by the ticket price, they're charged for every order. University of California, Berkeley, Read the latest campus information on coronavirus (COVID-19) here , Berkeley M.E.T. However, you can not neglect how good Ticketmaster is at her work. Although the platform or legally, the main reason for buying from StubHub is to buy the tickets at lower rates. Please help! Something went wrong. [2022], Ticketmaster vs Ticketek: Which Is Best For You? 1. Ticketmaster announced Thursday afternoon that it has canceled public ticket sale plans for the pop star's upcoming "The Eras Tour," her first since 2018. The prices can also vary for different locations, for different states, different days, and different timings. He encourages fans who buy tickets this way to click on the social-media profile in question and look for potential red flags, such as very few prior posts, which signals the account was likely just created. Facility charges are determined by the venues. Amazonand the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. There is no reason to expect new visitors to a site to have correct beliefs about fees, and once they have their sights on an item, letting go of it becomes hardas scores of studies in behavioral economics have shown, Tadelis said. They also saw that sellers were more likely to set ticket prices at round numberswhich have been shown to be more appealing to consumerswhen they knew that buyers wouldnt see the taxes and fees until the last stage of purchase. The prices fluctuate according to the value of the tickets. Ticketmaster's customer service includes: In addition, the FanProtect service ensures that the customer support team will help you get new tickets or explore alternative options if there are problems with your original tickets. As a general rule, though, Stubhub is a better choice when purchasing fan-to-fan resold tickets. Ive sold a couple pairs of tickets on Stubhub and want to transfer them to the buyer. For more information, please see our There are a few main reasons why someone may choose to buy from StubHub instead of through an official source like Ticketmaster: You can buy tickets on StubHub before the general public without needing to look for a presale code. Financial Times ranks Haas FTMBA #4 in U.S. New approach puts brain scans on the witness stand in trademark disputes, How Woodrow Wilsons racist policies eroded the Black civil service, Haas MBA student featured on new season of hit Netflix dating show Love is Blind, Do multinational corporations exploit foreign workers? Elon Musk thinks were close to solving AI. Unable to transfer Tickets Ive sold. Sometimes shows are not eligible for transfer until closer to the event date so you need to find that out from Ticketmaster or maybe the venue. Yes Tadelis noted that In June of 2019, the Canadian Competition Bureau fined Ticketmaster $4 millionplus another $500,000 for the governments investigation costsfor the ticket sellers practice of using back-end fees that mislead consumers, according to Canadian consumer protection law. "It's capitalism at its finest, supply and demand. Here, Plaintiff affirmatively accepted the Termsincluding the arbitration agreementwhen she created her account on July 3, 2018, and, subsequently, each time she signed in to her account, and each time she purchased her tickets.. Since the pandemic, he's seen a "gargantuan amount, an absurd, crazy amount" of fraud through Facebook and other platforms. You should be able to transfer them from your Ticketmaster account. 3. According to the GAO study, while sporting event ticket fees average 20 percent of face value, concerts are even worse, averaging 30. Order processing fees are another type of convenience fee. This is my first time selling on Stubhub. Selling ticket FAQs. In 2016, for example, New York State Attorney General Eric T. Schneiderman led an investigation into the online ticketing industry and announced that superfluous fees are impermissible under the law and constitute evidence of abuse of monopoly power., And since early 2018, the Department of Justice has been investigating TicketMasters parent company Live Nation for anticompetitive practices. presale offer for Capital One cardholders, Why egg prices are surging but chicken prices are falling, U.S. senators and the Tennessee attorney general, often buy up tickets from primary sellers in bulk, Ticketmaster announced Thursday afternoon that it has canceled public ticket sale plans for Taylor Swift's upcoming "The Eras Tour.". Museums sometimes have fees of a dollar or two for buying tickets online, and this makes sense as well. In addition to the huge payout, the company was compelled to add disclosures on its website acknowledging that fees are a source of profit. Tickets for sporting events, concerts, and theater productions. With the standard-priced tickets sold by the venues or other event promoters themselves, the venue is the one who sets the price. Phone support during select hours on weekdays and weekends. CPAC used to be a barometer. When you get to the checkout, you'll be shown the total cost of your order. Their automated email is useless and they have not got back to me. Meanwhile, the tickets soared on the resale market topping $10,000 in some cases via ticket sites like StubHub. Ticketmaster is an entertainment entity from America that offers sales and distribution services in many parts of the world. Not looking for Taylor Swift? Tickets are 100% guaranteed by FanProtect. Wed Aug 09 2023 6:30 PM SoFi Stadium, Inglewood, California. StubHub vs Viagogo: Which Is Better For You? StubHubs website is very convenient to use. The question for consumers becomes how to know whether they're making an error before buying. The number of fees applicable in Ticketmaster varies depending on the event, pricing, and where the ticket is being purchased from. In most cases, tickets arent issued until 24 hours before the event. While he was more devoted to athletics throughout his student days, he eventually came around to the realization that a career in pro sports likely wasn't the best option. All Rights Reserved. If the transfer function is never turned on, you can ask Ticketmaster if they can deliver the tickets to you in another format (e.g., PDFs, hard tickets in the mail). Garth Brooks Background. As time goes on, ticket prices tend to inflate based on their demand and how close it is to the event. Last April, the New York Times reported on complaints from venues that alleged Live Nation had threatened them for selling tickets through Ticketmasters largest competitor AEG. Ticketmaster has available refunds should the event be rescheduled, postponed, or cancelled. 1. Because the Ticketmaster and Live Nation websites provided reasonably conspicuous notice of the Terms to which Ticket Purchasers unambiguously manifested assent, Judge Danny J. Boggs wrote when explaining the latter ruling, we hold that the district court did not err in determining that the Terms, including the arbitration provision, were valid and binding., Those Terms contain a mandatory arbitration agreement which broadly applies to any claims relating to the use of Ticketmaster and Live Nations sites, products, or services, spelled out the companies, which are pushing ticketing-reform legislation of their own. Complete refunds for cancelled events. Not looking for Taylor Swift? There seem to be a number of inquiries about ticket sales these days, particularly for the NBA teams, although the information below is meant for any kind of ticket (Broadway shows, sports, concerts, etc.). Taylor Swift fans are not having a "Love Story" with Ticketmaster and may fall victim to scams if they're not careful when looking for affordable concert tickets. See all 12 articles. Having all-in pricing on some platforms and not others is too confusing; it needs to be consistent across the marketplace, Consumer Reports Anna Laitin argued. Ability to search by ticket number and amount you want to spend. Re: Can I sell tickets from Ticketmaster non eligible for resale? Financial contributions from our readers are a critical part of supporting our resource-intensive work and help us keep our journalism free for all. Essentially every person on the panel agreed, appearing to politely beg the FTC to regulate them so that people would like them again. Ticketmaster seems to be indicating the tickets are non-transferrable. You can now buy a fraction of a house. That means that you can buy fifteen tickets at once and pay fifteen convenience fees, but only one total processing fee. "It just becomes a part of the overall economics of going to an event," Goldberg says. These days, extra fees are pretty standard in the ticket sales industry, and presumably, many users expect them. It has tickets to book online like theatre, family events, sports, concerts, and other events. "Deals for hot tickets, you're virtually not going to find one," said Andrew Farwell, vice president of Outback Presents, an independent concert promoter based in Nashville. Ticketmaster should be able to confirm this for you. "A lot of these companies that live month to month or on three-month. If you're a large seller, your fees can be reduced to as low as 10%, based on how much you sell, but to make a serious dent, you'll need to be sell hundreds of thousands of dollars' worth of . Both TicketMaster and StubHub have proprietary applications. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. In these cases, a bot (which may even pose as someone you know) might entice you to click on a fake link for a livestream to a sold-out concert, or tell you they can no longer use event tickets they'd purchased. He was quite clearly underprepared for just how much the American people hate online ticket retailers, and how dedicated they would be to slipping their vitriol into the proceedings. Help us improve this article with your feedback. Buy and sell your Taylor Swift tickets today. Sometimes shows are not eligible for transfer until closer to the event date so you need to find that out from Ticketmaster or maybe the venue. From the sellers side, 15% of the face value will be detected in the name of fees. Thank you. And the main highlight of buying from StubHub is that the prices allotted can be a bit higher or lower than the face value of the tickets. 2023 CNBC LLC. These days, the majority of ticket sales happen online. Search by team, venue, artist, or event. Sat, 17 Jun 2023 | Unlike delivery fees, Ticketmaster doesn't profit from the facility charges; all of these go directly to the vendor. display: none !important; It hasnt even been five years since Ticketmaster settled a class action lawsuit requiring it to pay out $400 million to more than 50 million ticket buyers who were charged unexplained order processing fees and UPS delivery fees that werent actually spent on anything in particular.

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